At m9apiso, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a player on our platform. We are committed to handling your information with transparency and care.
Six core principles that guide how m9apiso handles your personal data.
m9apiso will never sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your information stays with us.
All personal data is stored using industry-standard encryption and access controls. We regularly review and update our security practices to keep your data safe.
You have the right to access, correct, and request deletion of your personal data held by m9apiso, subject to applicable legal and regulatory obligations.
m9apiso processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable PAGCOR regulatory requirements.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. We will not use your data beyond the purposes you have agreed to.
m9apiso retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Data is securely deleted when no longer needed.
m9apiso ("m9apiso," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who use the m9apiso online casino platform, accessible at https://m9apiso.com (the "Platform"). This Privacy Policy ("Policy") describes how m9apiso collects, uses, stores, shares, and protects your personal data when you access or use our Platform, create an account, make transactions, or interact with our customer support team.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. It applies to all personal data processed by m9apiso in connection with the operation of the Platform and the provision of our services to players in the Philippines.
By registering for an m9apiso account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.
For the purposes of the Philippine Data Privacy Act of 2012, m9apiso acts as the personal information controller in respect of the personal data collected and processed through the Platform. This means that m9apiso determines the purposes and means of processing your personal data.
m9apiso has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO at any time using the contact details provided in Section 16 of this Policy.
Where m9apiso engages third-party service providers to process personal data on its behalf, those providers act as personal information processors and are contractually bound to process data only in accordance with m9apiso's instructions and applicable data protection requirements.
m9apiso collects the following categories of personal data from players and Platform users:
m9apiso collects personal data through the following means:
The majority of personal data m9apiso holds about you is provided directly by you when you register for an account, complete KYC verification, make deposits or withdrawals, contact customer support, or participate in promotions. You are responsible for ensuring that the information you provide is accurate and up to date.
When you access and use the m9apiso Platform, certain technical and usage data is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This data helps m9apiso maintain Platform security, improve user experience, and detect fraudulent activity.
m9apiso may receive personal data about you from the following third-party sources:
m9apiso uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and managing your m9apiso account, verifying your identity, and maintaining accurate account records. |
| Service Delivery | Providing access to games, processing deposits and withdrawals, and delivering the full range of m9apiso Platform services. |
| KYC & AML Compliance | Verifying your identity and age (21+), screening against sanctions lists, and complying with anti-money laundering obligations under Philippine law. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, cheating, and other prohibited conduct on the Platform. |
| Responsible Gaming | Monitoring gaming activity to identify problem gambling indicators, administering responsible gaming tools, and enforcing self-exclusion requests. |
| Customer Support | Responding to your enquiries, resolving disputes, and providing assistance through live chat and email channels. |
| Marketing & Promotions | Sending you information about m9apiso promotions, bonuses, and new games where you have consented to receive such communications. |
| Platform Improvement | Analysing usage patterns and technical data to improve Platform performance, user experience, and game offerings. |
| Legal Compliance | Complying with applicable Philippine laws, PAGCOR regulatory requirements, court orders, and lawful requests from competent authorities. |
m9apiso processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
m9apiso may share your personal data with carefully selected third-party service providers who assist in the operation of the Platform. These providers are contractually bound to process your data only in accordance with m9apiso's instructions and applicable data protection requirements. Categories of third-party processors include:
m9apiso may disclose your personal data to regulatory authorities, law enforcement agencies, and other competent Philippine government bodies where required by law or where m9apiso has a good-faith belief that such disclosure is necessary to:
m9apiso does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Any sharing of personal data is limited to what is strictly necessary for the purposes described in this Policy.
Cookies are small text files placed on your device when you visit the m9apiso Platform. They help the Platform function correctly, remember your preferences, and provide m9apiso with information about how the Platform is used. m9apiso also uses similar tracking technologies such as web beacons and local storage.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the m9apiso Platform, including your ability to log in and access games. Strictly necessary cookies cannot be disabled as they are essential for Platform operation.
m9apiso implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While m9apiso takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your m9apiso account credentials and for notifying us immediately if you suspect any unauthorised access to your account.
m9apiso retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with m9apiso's data disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by m9apiso:
To exercise any of these rights, please contact m9apiso's Data Protection Officer using the contact details in Section 16. m9apiso will respond to all valid requests within thirty (30) days of receipt, in accordance with NPC guidelines. We may need to verify your identity before processing your request.
The m9apiso Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. m9apiso does not knowingly collect personal data from individuals under the age of 21.
If m9apiso becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all personal data associated with the account will be deleted, and any deposited funds will be returned to the payment source. If you believe that a minor has registered on the m9apiso Platform, please contact us immediately at [email protected].
m9apiso's primary operations and data storage are based in the Philippines. However, some of our third-party service providers may process personal data in other countries. Where personal data is transferred outside the Philippines, m9apiso ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act, including:
The m9apiso Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the m9apiso Platform and does not cover the privacy practices of any third-party websites or services. m9apiso is not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
m9apiso reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered players via email or through a prominent notice on the Platform at least seven (7) days before the changes take effect, where reasonably practicable.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how m9apiso protects your personal data. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by m9apiso, please contact our Data Protection Officer:
If you are not satisfied with m9apiso's response to your privacy enquiry, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. For more information about your rights under the Data Privacy Act, please visit the NPC's official resources.
Your data is safe with us. Join thousands of Filipino players who trust m9apiso for a secure, fair, and exciting online casino experience. Must be 21+ to register and play.